工作職責
? Operate high performance systems & applications at large scale of WAC & OSI Service.
? Deploying new builds, upgrade the OSI services via the RFC released by other team.
? Identifying and logging product bugs via ticket systems.
? Work closely and consult with the product development and test teams, during both pre-release product cycles and post-launch operations to ensure the highest quality of service.
? Drive automation into service management tasks and processes. Scripting and developing tools for managing services running on Windows Servers.
? Drive down Mean Time To Resolution (MTTR) while analyzing incidents to determine root cause and mitigation plans.
? Participate in 24x7 on call rotation schedule.
? Continuously review and recommend solutions that improve serviceability, availability, reliability, and performance in a cost effective manner.
? Create and maintain metrics, status reports, trending.
? Documentation skills in documenting processes, procedures, and tools descriptions.
任職資格
? 2+ years of relevant hands-on technical experience, and a record of individual technical achievement. (MCSE, CCNA, PMP is a plus).
? Experience and understanding of Windows 2008 and/or 2012 server OS, SQL Server, Hyper-V, IIS, Good working knowledge of Scripting languages, (PowerShell, Python, VBS, ADSI, Perl, Batch etc.).
? Strong understanding of DNS, AD, XML, TCP/IP & Web service.
? Good understanding of PKI (Public key infrastructure).
? Demonstrated ability to work under pressure to assist team in meeting goals and deadlines.
? Good communications skills, customer service experience and proactive attitude.
? Good in English, both verbal and written.
? Experience and understanding of Windows Azure and Office365 is a plus.
? Experience and understanding of CND and F5 is a plus.
? Experience of Microsoft project is a plus.

世紀互聯數據中心有限公司（21ViaNet Group, Inc，簡稱世紀互聯）是中國目前規模最大的電信中立互聯網基礎設施服務提供商。我們為客戶提供業界領先的服務器及網絡設備托管服務，并通過優質的網絡互聯服務（interconnectivity），幫助企業全面提升其互聯網基礎設施的性能、可用性和安全性。此外，我們的服務范圍還涵蓋管理式網絡服務（managed network services），致力于幫助客戶通過廣泛的數據傳輸網絡和特有的BroadEx?智能路由技術在互聯網上更快捷、更可靠地傳輸數據。

作為一家互聯網基礎設施服務提供商，世紀互聯的基礎設施與國內全部電信運營商、大型非運營商企業和地方互聯網服務提供商（ISPs）運營的網絡均保持互聯互通，這使得世紀互聯旗下每家數據中心都能夠作為客戶數據流中的一個網絡訪問點來發揮作用。與此同時，世紀互聯憑借特有的BroadEx?智能路由技術，可幫助客戶自動選擇出最優化路徑進行數據流引導，確保快速、可靠的數據傳輸。這樣，世紀互聯以網內、網外高水平的互聯性戰略設計，滿足客戶因為網絡互聯性不足而產生的需求，從而提供完整、有效的全方位解決方案。

目前，世紀互聯在國內33個城市運營47家數據中心，這些基礎設施均由高質量的數據中心和龐大的數據傳輸網絡組成。世紀互聯現已擁有超過1,300個客戶，橫跨多個領域，涵蓋互聯網企業、政府機構、大型藍籌股企業及中小企業等。