崗位職責(zé)：
Represent Microsoft and communicate with APJ Microsoft Cloud customers, mostly Malaysia customers.
Manage relationships with multiple customers, partners and collaborate with MS people;
Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with issues to help customers achieve MS Cloud products deployment and customer satisfaction;
Drive active users on Microsoft Cloud products;
Document incidents, report customer suggestions and issues to Microsoft.
　
崗位要求：
Excellent Bahasa;
Fluent English written and oral skills (CET 6 or equivalent);
Basic technical skills in Windows Operating systems/Networking/Exchange Server/SharePoint Server/Lync Server products, O365 technical background is a plus;
Good understanding of Malaysia culture, ability and patience to serve Malaysia customers;
Ability to do file localization;
Good grammar and spelling in written communications;
Ability to multitask among multiple customers and applications;
Ability to work with complex procedures and program guidelines;
Patience and Empathy in customer interactions;
Active listening skills;
Inbound customer service skillset in field of software technologies;

上海微創(chuàng)軟件，作為中國(guó)領(lǐng)先的ITO和BPO服務(wù)提供商，多年來(lái)持續(xù)為眾多行業(yè)領(lǐng)先公司提供專(zhuān)業(yè)的技術(shù)和服務(wù)解決方案，所涵蓋的領(lǐng)域包括高科技、通信、制造業(yè)和分銷(xiāo)與零售業(yè)。

2002年，微軟公司與上海市政府共同投資創(chuàng)立微創(chuàng)軟件，目前全球共有11處主要的運(yùn)營(yíng)中心，其中在中國(guó)有7處，分別位于上海、北京、深圳、蘇州、北海、重慶與常州，另有4處國(guó)際分公司位于美國(guó)西雅圖、日本東京、大阪和歐洲瑞典。微創(chuàng)的客戶(hù)遍布全球，其中外國(guó)客戶(hù)包括美國(guó)的微軟、英特爾、惠普、DSM、Wal-Mart和Atheros公司等，中國(guó)的客戶(hù)有中國(guó)電信、中國(guó)移動(dòng)、華為、聯(lián)想、盛大網(wǎng)絡(luò)等。微創(chuàng)軟件同時(shí)也是微軟在中國(guó)的最佳VAR和LAR之一。

我們的全國(guó)、全球版圖正在擴(kuò)張，我們期待優(yōu)秀的你加入我們。

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