General Summary

As a member of Global IT Infrastructure team, this position mainly provides PC support and ServiceDesk service to onsite or remote internal users. Ideal candidate has solid support skills at Windows laptop and desktop, network administration, office software and printers...etc., and can work under pressure.

Job Deion

?Provide onsite or on-call ServiceDesk support for internal users. Help users resolve various PC problems, including Windows OS, Office software, Lotus Notes emails, remote connection...etc.
?Log and track users requests in the system
?Resolve all kind of IT related equipment problems in office, like telephone systems, printers...etc
?IT Assets log and tracking, computers leasing under company procedures
?Report and escalate certain IT problems
?Other ad hoc projects assigned by team lead
?Capable to work independently Report to team lead closely
?The candidate may need travel to other cities occasionally

Qualifications

College/Bachelor/undergraduate degree in Computer Science, Information Systems, Electrical Engineering, or equivalent professional Education
2-3 years related work experience
Both oral and written English skills are required

The qualified candidate should also be familiar with following skills:

?Microsoft Windows 10 or other client OS installation and troubleshooting
?Microsoft Windows 2012 R2 Server or other OS installation and services configuration
?Knowledge of Microsoft Office software and back office application
?Knowledge of email service on server or client side. Lotus Notes experience is a plus.
?Knowledge of HP, Dell Servers is a plus.
?Knowledge of HP printers, Dell PCs
?knowledge of switches, wireless AP, network cable
?Good customer service attitude and passion
?Good communication and soft skills are required.
?Good Team P

MCSA/CCNA/MCSE Certificate is a plus.

Agfa醫療有著百年歷史。隨著科技的進步，其數字化影像處理技術及產品也得到日新月異的發展。代表醫學圖像處理行業基準的愛克發，依靠其經驗和專門技術的完美結合，提供了最高標準的醫療解決方案。作為在歐洲獨占鰲頭的圖像存儲及通訊系統市場的領導者，Agfa在歐洲擁有 300 多臺影像存儲及通信系統裝置，在世界各地共擁有850多臺；憑借其戰略上的領導能力，愛克發成為多項 Frost & Sullivan 獎的大贏家。
尤其是在醫療產品方面，Agfa還被譽為影像存儲及通訊系統（PACS）和放射科信息系統（RIS）的供應商和整合專家，Agfa醫療分別推出了數字化醫學成像系統、計算機放射成像系統(CR)以及醫學影像管理信息系統（PACS），這些產品在全球范圍內得到廣泛應用。
以整個醫院為范圍，在放射方面取得成功的基礎上，Agfa將其醫療保健業務擴展為以整個醫院為范圍的解決方案，這些解決方案可以將沒有聯系的各個部門的信息轉換成一個集成的網絡。憑借在整個醫療保健領域的經驗和諸多大小不一機構，Agfa可以幫助醫院和醫療保健機構進行規劃、實施和集成，以使臨床和管理進程最優化，并創建全院范圍內的系統。作為無可非議的中間連接性和集成專家，Agfa的解決方案覆蓋并連接了當前的IT 基礎設施以發揮已有的模式和技術的優勢，并創建無縫的信息流。我們以患者為中心的方法給工作人員提供了護理過程中患者的綜合情況，也更容易做出實時決定。我們的解決方案將信息轉變為知識，使醫療專家，醫院管理和醫療保健實施組織可以更好的照料患者，還可以提高財務效益和操作效率。