職責(zé)描述:Overview1.Identify, develop, and implement with full ownership of improved processes and inter****s which best manage all Bruker NSB instrumentation, assemblies, and parts both in and out of China in the most effective and cost efficient manner.2.Execute data pull from SAP/SFDC database and perform analysis using Excel/PowerPoint reporting to Regional Manager of Customer Support.3.Provides customer and internal field service support within the Bruker Nano Surfaces Business reporting to the Regional Customer Support Manager. This includes receiving direct customer and internal field service communication through phone, e-mail, website, SAP database and processing these requests in the most effective and efficient manner.Responsibilities1.Develop and implement plan to improve Bruker NSB instrumentation, assemblies, and parts, efficiency through customs, duties regulations, duties free warehousing set-ups to minimize customer downtime, inventory, and execution costs. 2.Develop and implement the optimal process to drive down lost assets, long cycle time for asset recovery, and inefficiencies in the process resulting in overall cost savings3.Develop, implement and maintain policies, procedures to reduce costs, streamline products, and implement solutions.4.Provide front line customer interface through phone/e-mail/web-site generating quotes, sales orders, equipment master updates, return of Bruker owned assets, transfer of technical requests to regional technical team all in a fast, efficient, effective, and customer centric manner.5.Execute data analysis and reporting as requested by the Manager, Regional Customer Support using SAP database pull and excel pivot tables and macros and PowerPoint for summary.6.Develop skill to become the SAP/SFDC database and process compliance team leader.7.Strives to improve processes and procedures for areas of responsibility.8.Work with BUs on implementing standard processes.9.Understands the financial impact of decisions on the business.任職要求:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1.Excellent communication and presentation skills with ability to speak with clarity and interface effectively with customer, management, and peers in both English and Chinese.2.Advanced working knowledge of Microsoft Excel required. Experience with MS Office Suite (specifically Power Point, MS Word, and Outlook) are a must.3.Proficiency with excel pivot tables and macros with Microsoft Office Specialist Excel Expert Certification highly desirable.4.Advanced working knowledge of SAP & SalesForce systems.5.Ability to multitask & team p****.6.Ability to develop excellent internal and external customer relationships.

布魯克（納斯達(dá)克股票代碼：BRKR）是一家擁有50多年歷史的全球性企業(yè)，我們研發(fā)制造的科學(xué)分析儀器能夠幫助在生命科學(xué)、制藥、生物技術(shù)、醫(yī)療與分子診斷研究、應(yīng)用市場(chǎng)、納米科技以及材料化學(xué)分析領(lǐng)域的企業(yè)與科學(xué)家們快速解決他們面臨的多種多樣的探索與應(yīng)用的問題。我們提供的技術(shù)平臺(tái)包括核磁技術(shù)、質(zhì)譜技術(shù)、氣相色譜技術(shù)、X射線技術(shù)、發(fā)射光譜、原子力顯微鏡、光學(xué)測(cè)量技術(shù)、熒光顯微鏡以及紅外與拉曼分子光譜技術(shù)。我們的儀器系統(tǒng)在化學(xué)、生物、放射學(xué)、核設(shè)備與爆炸物探測(cè)領(lǐng)域有廣泛的應(yīng)用。布魯克全球旗下由布魯克Biospin、布魯克CALID、布魯克Nano三個(gè)業(yè)務(wù)集團(tuán)以及布魯克Energy & Supercon Technology業(yè)務(wù)部門構(gòu)成。目前，布魯克公司在全球范圍內(nèi)的30多個(gè)國(guó)家擁有70多家分公司與辦事處，超過6500名全球員工在為布魯克的持續(xù)發(fā)展貢獻(xiàn)力量。2014年布魯克的全球銷售額達(dá)18億美元。布魯克進(jìn)入中國(guó)市場(chǎng)已有40多年的時(shí)間，作為全球增長(zhǎng)也是潛力的市場(chǎng)之一，中國(guó)市場(chǎng)一直受到總部的高度重視，近幾年對(duì)中國(guó)的投資規(guī)模和支持力度也在不斷增加。布魯克中國(guó)的總部設(shè)立于北京，并在上海和廣州設(shè)有分公司。同時(shí)北京和上海均設(shè)立了儀器應(yīng)用培訓(xùn)實(shí)驗(yàn)室和售后服務(wù)中心。目前布魯克中國(guó)擁有270名員工，2014年銷售收入1.12億美元。全球網(wǎng)址：