Manage and direct site maintenance team on customer site, including cooperate with customer and internal Dematic, commissioning, repair, maintenance, training, spare parts management and promotion, system audit, M&U recommendation, etc.負責管理客戶現場的駐場服務工作，包括客戶和公司的內部協調工作，調試、維修、保養、客戶培訓，備件管理、備件推薦、系統改善建議等。The position holder is responsible for service sales to ensure tasks completed.該職位負責服務銷售等相關工作，以確保任務的完成。服務銷售工作 Service Sales Workload - 80%1.To analyze the existing and potential customer base and to formulate the successful strategies to promote Dematic service, solutions and products in the mentioned industry in the Chinese market by working closely with sales and sale support team To conduct customer visits/presentations, proactively educate and guide customers 2.To promote service and service products sales, include but not limit to PO, FO, SP, MU and IT etc. 3.To conduct customer visits/presentations, proactively educate and guide customers 4.Be responsible for the biding, to lead to orders through various types of channels to assure sales revenue target 5.To strictly execute the entire Dematic service sales process from marketing, acquisition and sales right up to closing of orders and meet the ambitious budget 6.To systematically analyze service sales project opportunities using the Dematic tools, timely report on progress and situations, and provide feasible proposals for management decision 7.To create trust and strong relationship at all levels in the customer organization, such as but not limited to, decision makers, top management, project team etc., to get deal done 8.To work and communicate effectively with marketing, sales support team, and other internal parties, and guide all the efforts to sellable proposals/ solutions 9.Communicate Dematic expectations to the suppliers/customers.10.Follow up project schedule to understand every key point with each supplier to meet project requirement.11.To timely submit reports/documents/proposals and update information with high quality. Key window for customer service, and taking the lead in the process of service, etc.12.Other assignment from manager團隊管理及人才發展Team Management & Talent Development - 10%1.Responsible for people development, to bring maintenance staff to next level through coaching and training. 2.Ensure that all employees / contractors and all activities meet applicable Dematic management systems (e.g., EHS, Controls and Quality).EHS管理EHS management - 5%1.To ensure compliance with laws, regulations and Group EHS requirements, during equipment / facility running and maintenance process.2.SHE leadership – uphold the highest SHE standard and practices, foster the desired safety culture & behaviors, competency and leadership in the service team. 3.Report, investigate and learn from all incidents and near misses, eliminate root causes. Meet SHE and process safety targets費用控制Cost Control - 5%1.Work actively to remove barriers to help ensure maintenance / project / turn-around work activities meet its cost and time delivery goals.52.Responsible for managing maintenance activities within the budget, identify and capture efficiencies and prioritize work commitments, etc.Good spoken and written English.Good computer skills, ability to work with Microsoft office very well.84Have a strong sense of responsibility, and have a strong sense of collective honor.有較強的責任心，且有強烈的集體榮譽感。84Three (minimum) - Five-year experience in service sales and service management.至少3-5年服務銷售和/服務管理經驗；84A working understanding of Mechanical, Electrical & Electronic technical manuals & drawings. 具備理解機械、電氣和和電子技術手冊及圖紙的經驗；84Basic understanding of control systems and techniques. 對控制系統和技術有基本的了解；84Successful candidate should have some working experience with material handling equipment. 物料搬運設備相關工作經驗者優先；84Hardworking and willing to work over time and under high pressure. 努力工作、可以加班并愿意在高壓下工作

德馬泰克是內部供應鏈的創新者，面向客戶的制造、倉儲和配送需求，提供自動化智能解決方案的設計、實施及支持服務，旨在和客戶一起推動未來商業發展。德馬泰克在全球35個國家/地區設有研發中心、制造工廠和服務中心，擁有11,000名員工，現已成功幫助世界各地不同領域的品牌客戶完成項目安裝。德馬泰克自1996年進入中國市場以來，德馬泰克持續加大在中國市場的投資，先后在蘇州和濟南兩地建設工廠及研發中心，貼合中國客戶需求，研發生產出更適合中國本土市場的智能產品和解決方案。德馬泰克是凱傲集團旗下成員，凱傲集團位列德國中型企業股指MDAX，是工業叉車、供應鏈解決方案和相關先導者之一。目前，凱傲集團員工總數大約41,000名，2022財年收入高達111億歐元。